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QUALITY SYSTEM MANUAL
Pr4 Problem Registration

Purpose
In this procedure problems that emerge at the different internal evaluations (look at Pr3 Internal Evaluation) are recorded. This concerns only problems regarding the way the organization operates (as is described in the Quality System) and significant problems in projects if it affects more than one person in the BETONIQ Organization.


Procedure

  1. Problems regarding BETONIQ products
    If the problem can be classified as a problems regarding BETONIQ products (like references to products that no longer are used, or problems with the quality of raw rebar material etcetera), the problem registration option of the BETONIQ Products Monitoring Program should be used. After that the procedure ends. If it is a different problem, continue in 2.
    Responsible: Factory Manager

  2. Problems regarding BETONIQ Construction
    If the problem can be classified as a problems regarding BETONIQ construction projects (like personnel that doesn't show, late arrival or malfunction of construction equipment etcetera), the problems will have to be addressed to the regarding Project Manager, not necessarily in writing. After that the procedure ends. If it is a different problem, continue in 3.
    Responsible: Project Manager

  3. Problems with personal data of BETONIQ employees that should be added, changed or deleted.
    If there are problems regarding personal data (changes in the name or address of a person, wrong salary data or changed bank account data etcetera), contact the HR Manager. After that the procedure ends. If it is a different problem, continue in 4.
    Responsible: HR Manager

  4. Quality System Problems (All other problems)
    All other problems (problems regarding the Quality System including problems with Work Instructions, Meetings, Production Training, Project Training or the Risk Management system) are registered using Problem Registration. How problems are solved depends on the origin of the problem. The Quality Manager decides which approach is chosen. If nothing will be done in the Quality System on this issue, the problem and the reason to do nothing will be listed in the Quality System Blog. The Quality Manager contacts the person who issued the problem as soon as possible and discusses the solution. If something has to be done and the solution is accepted by both, the Quality Manager adds the problem together with the found solution in the "Pending Problems" list in the Quality System Blog. The way the Quality Manager solves a problem is described in Pr5 System Control and Improvement. After the problem is solved, the Quality Manager removes the problem from the "Pending Problems" list in the Quality System Blog and adds the solved problem in the Quality System Blog. Then the procedure ends.
    Responsible: Quality Manager


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