BETONIQ Logo
BETONIQ Logo for Hover

QUALITY SYSTEM MANUAL
Pr1 Acquisition, Development and Sales

Purpose
In this procedure is described how BETONIQ purchases new project, how they are developed (based on BETONIQ standards), how the projects are sold and how decisions regarding projects are made. The production of the projects is described in Pr2 Production. In this procedure one Acquisition Manager is made responsible for the acquisition of a specific project, one Project Manager is appointed as responsible for the production of each specific project and one Real Estate Agent is appointed as responsible for the sales of the project. The way BETONIQ produces a building is described in Pr2 Production.

  1. General Manager.
    In this procedure the General Manager is responsible for the Development and Project Management operation of a BETONIQ JV. He is controlling the operation of all projects of the BETONIQ JV that will all be located within a 150 km circle around the factory site. It is the task of the General Manager to provide development strategies, to setup budget and investment proposals and to generate all necessary management information regarding the projects to the Board of Directors of the BETONIQ JV.

  2. Project Manager.
    The Project Manager is responsible for the realization of projects by developing them and by controlling the project until all sales are finished. The Project Manager provides the General Manager a budget with investment information and generates all necessary management information regarding his projects.

  3. Acquisition Manager.
    The function Acquisition Manager is an appointed title. The Acquisition Manager is responsible for the acquisition of specific projects that starts when a BETONIQ Employee (most likely a Project Manager or a Real Estate Agent) gets assigned by the General Manager to pursue a client regarding the project. Working on this, the Acquisition Manager registers his progress in the Acquisition List and creates a Project Budget and a Project Schedule. When the project definition is clear enough, the Acquisition Manager makes an Investment Proposal together with a Project Budget and sends it to General Manager to get the proposal approved so an offer can be sent to the client. After an order is purchased, the Acquisition Manager function for this project stops.

  4. Real Estate Agent.
    The BETONIQ Real Estate Agent is responsible for selling or renting out Apartments or other types of buildings to end-users or to Investment funds.

  5. Senior Project Manager.
    The Senior Project Manager is responsible for communicating with the Project Manager to make sure the construction capacity, is lined up in a way that the project is realized in the right time and with the right quality.

  6. Factory Manager.
    The Factory Manager is responsible for communicating with the Project Manager to make sure the factory capacity and the transport, assembly, construction and finishing capacity, is lined up in a way that the project is realized in the right time and with the right quality. In Ov01 Persons and Assignments is defined for every person what type of employee he is, what the appointments are, and to which department this person belongs.

Procedure

  1. Some weeks before the December BETONIQ JV - Acquisitions Meeting, the Project Managers, Real Estate Agents and this years Acquisition Managers create a new Annual Acquisition Plan for the coming year using Wi07 Registration Project and Acquisition Information and present it to the General Manager and the Board of Directors of the BETONIQ JV. After some possible adjustments, the General Manager communicates this plan as instructed on the Annual Acquisition Plan page. In this annual plan there must be clear goals regarding the number of apartments, houses and other buildings the Project Managers and Real Estate Agents think to purchase and sold, how to achieve this and what the necessary acquisition budget should be. These plans will be used by the General Manager and the Executive Board to establish the Acquisition Budget and to estimate production and turnover.
    Responsible: Project Managers, Real Estate Agents, this years Acquisition Managers and the General Manager

  2. Acquisition is not only a task of Project Managers and Real Estate Agents. In fact, all BETONIQ employees can be appointed as an Acquisition Manager as it is a task of all BETONIQ personnel to look for new projects. If a new project possibility is available, it must be presented to the General Manager where the Acquisition Manager presents an acquisition budget application. Even if no financial budget is needed, the Acquisition Manager must give an indication on how many man hours are needed to assess the lead.
    Responsible: Acquisition Manager

  3. The General Manager then decides if the lead is worthwhile and - if so - he tries to get approval at the BETONIQ JV - Board of Directors Meeting. If it takes too much time to wait for the BETONIQ JV - Board of Directors Meeting the General Manager can also address the Board of Directors directly. If the Board of Directors approves the Acquisition Budget application, the General Manager creates a new acquisition position in the Acquisition List page on the intranet, adds a new acquisition number “BX-A000X” there and creates an Acquisition Sheet where the name of the Acquisition Manager plus all other available information of the acquisition is added. The new position in the Acquisition List is applied with a hyperlink to the regarding Acquisition Sheet. The CFO of the BETONIQ JV will enable the BETONIQ Administration to process spendings of funds and man-hours on this acquisition number.
    Responsible: General Manager

  4. The Acquisition Manager then gets automatic access to the regarding Acquisition Sheet and enters all available data. From that moment it is the task of the Acquisition Manager to pursue this project (and the involved decision makers) to let BETONIQ make an offer for this project. All important progress will be registered by the Acquisition Manager as soon as possible in the regarding Acquisition Sheet. This document will be discussed every month in the BETONIQ JV - Acquisitions Meeting. If the Acquisition Manager needs extra budget to make the offer, he is obliged to make an new Acquisition Budget application and send it to the General Manager and the procedure continues in item 3.
    Responsible: Acquisition Manager

  5. When the Acquisition Manager thinks all information to make an offer to the client is available, the Acquisition Manager writes the offer, using the Project Budget application together with the Project Schedule and send this to the General Manager. This (last) offer will also be registered by Acquisition Manager in the Acquisition Sheet.
    Responsible: Acquisition Manager

  6. The General Manager has to assess the proposal of the Acquisition Manager. Only if he approves the proposal the proposal will be sent to the BETONIQ JV - Board of Directors Meeting. If it takes too much time to wait for the BETONIQ JV - Board of Directors Meeting the General Manager can also address the Board of Directors directly. If the Board of Directors approves, the Acquisition Manager and the General Manager will receive a signed offer of the Board of Directors. This approved document will be sent to the client by the Acquisition Manager who also will be register it using Acquisition Sheet.
    Responsible: General Manager and the BETONIQ JV - Board of Directors

  7. Only when the client signs the contract, the General Manager creates a new project position in the Project List intranet page of the BETONIQ JV, adds a new project number “BX-P0000X” there and creates a Project Sheet where the name of the Project Manager and the Real Estate Agent (one of them could be the same person as the Acquisition Manager) plus all other available information of the new project is added. The new position in the Project List intranet page of the BETONIQ JV is added with a hyperlink to the new Project Sheet. The CFO of the BETONIQ JV will enable the BETONIQ Administration to process spendings of funds and man-hours on this project number.
    Responsible: General Manager

  8. The Project Manager then gets automatic access to the Project Sheet and enters all available project data there. From that moment it is the task of the Project Manager to organize the project and realize the project within the appointments of the contract, the Project Budget and the Project Schedule. When the project starts the Real Estate Agent also starts with the selling of (parts of) the project to end-users or to Real Estate investment companies using Budget Management and Contracts. All important progress will be registered by the Project Manager and the Real Estate Agent as soon as possible in the regarding Project Sheet. This document will be discussed every month in the BETONIQ JV - Projects Meeting. If the Project Manager needs extra budget to realize the project, he is obliged to make a new Budget Application filling out a Additional Budget Application and send it to the General Manager. If no extra budget is needed the procedure continues in 10.
    Responsible: Project Manager and Real Estate Agent

  9. The General Manager then decides if the request is applicable and - if so - tries to get approval at the BETONIQ JV - Board of Directors Meeting. If it takes too much time to wait for the BETONIQ JV - Board of Directors Meeting the General Manager can also address the Board of Directors directly. If the Board of Directors approves the Additional Budget Application, the needed budget is released. If not, the Project Manager is obliged to make a new Additional Budget Application and send it to the General Manager and this step (9) repeats. If no extra budget can be approved the BETONIQ JV - Board of Directors must decide regarding the shut-down of the project.
    Responsible: General Manager and the BETONIQ JV - Board of Directors

  10. The budget is controlled and registered by the Project Manager using the work instruction Budget Management and Contracts. The realization of the project is described in the Pr2 Production procedure. If a project get transferred to (another) Project Manager or Real Estate Agent the project transfer will be registered using the Internal Project Transfer Form. Only if the production of a project is finished, the procedure continues in 12.
    Responsible: Project Manager and the Factory Manager (Pr2 Production part)

  11. When projects are finished and end-users start to use the building, the projects are assessed like described in Pr3 Internal Evaluations and registered using the Project Evaluation Form. The Project Manager and Real Estate Agent both archive the project using Wi03 Document Management.
    Responsible: General Manager and the Project Manager

  12. At the end of the year the General Manager will assess the performance of the Project Managers and Real Estate Agents using the Project Evaluation form. The assessments will be registered by the General Manager using Pr3 Internal Evaluations. Based on this evaluation, the BETONIQ JV - Board of Directors creates the Annual Strategy to set the goals for their organization. They do this in the Annual Strategy Meeting that relates to improving the performance of their part of the organization, the quality system and the risk management system. Subsequently, the Board of Directors of BETONIQ Factories Ltd. create the overall Annual Strategy to set the goals for the entire BETONIQ organization. They do this in the Annual Strategy Meeting that relates to improving the performance of the entire BETONIQ Organization, the quality system and the risk management system. The procedure then continues in step 1.
    Responsible: General Managers, CEO's of the BETONIQ JV's and the CEO of BETONIQ Factories Ltd..


goto top