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QUALITY SYSTEM MANUAL
§7 Product Realization

§7.1 Schedule
The planning of the realization of the product is defined in the contracts and internal orders according to the instruction Wi07 Registration Project + Acquisition Information The Project Manager is responsible to update planning information in the directory.


§7.2 Customer-focused processes

§7.2.1 Product requirements
Product requirements include the customer's requirements, the demands of legislation, the demands of vocational aspects (customer premises) and any other requirements needed for product realization. The customer requirements are established in the contract and internal orders according to the work instruction Wi07 Registration Project + Acquisition Information.


§7.2.2 Review of product requirements
Product requirements are defined by the Project Manager (often in consultation with the client). Product requirements are defined before (when signing the contract or internal order) these should be checked for signature by the General Manager. After checking, a (positive or negative) opinion about the product requirements has to be presented to the Board of Directors of the factories. The Board of Directors of the factories then determines whether it is justified to sign the agreement.

Product requirements should be as careful as possible led to the construction team (consultants, architects, static engineer, prime contractors and subcontractors). The Project Manager is responsible and ultimately makes the final delivery (these processes are described in Wi10 Product Development).


§7.2.3 Customer communication
Communication with the customer takes place in accordance with work instructions Wi04 Relation Management and Wi05 Communication.


§7.3 Design and Development
BETONIQ products are designed and developed in accordance with work instruction Wi10 Product Development.


§7.4 Purchase
The purchase is part of renting office space, leasing cars, buying office furniture and office supplies such as computers, telephones, stationery, etcetera. The impact of these items supplied product does not affect the quality of the product. It goes without saying that the items supplied products (like cars / phones / computers / pens etcetera) should work, but that no specific quality assurance procedure is developed. Quality assurance is achieved through the common sense of people working for the organization.

Secondly there is the purchase of the acquisition of buildings and/or land, raw materials and machinery for the plant and equipment and materials for building production. A lot of attention to quality assurance should be given here. This also will be the output of the consultants and the production of the main contractor(s). Quality assurance is achieved according to the work instruction Wi10 Product Development.


§7.5 Production and Service Delivery

§7.5.1 Control
The production process is described in Pr2 Production. The necessary resources are described in §6 Management of Resources and require no specific maintenance appropriate, other than the usual maintenance of office, cars, copiers, telephones and computers. There are several process parameters. For the production rate is a number of measurable parameters entered. There are requirements for the registration of the progress of the acquisition, evaluation and transfer of the project, the relationship, the communication, correspondence, etcetera. These requirements are in the relevant work instructions can be found.

Projects are evaluated periodically in accordance with §8.2.3, monitoring and measuring processes of §8 Measurement, Analysis and Improvement. Reports of these evaluations are kept for each project where in fact the status of the progress and quality of production is described. The project management is governed by the procedure Pr2 Production and the work instruction Wi07 Registration Project + Acquisition Information and Wi08 Budget Management and Contracts.

The quality of suppliers will be registered as described in the work instruction Wi04 Relation Management. This is because the quality of the products is depends on the performance of suppliers.


§7.5.2 Validation of processes
Regarding the regular methods BETONIQ has interim and final results at its disposal. These results are verified in the internal discussions. Therefore, valid explanation of the processes do not apply.


§7.5.3 Identification and traceability
The identification and traceability is governed by the procedure Pr2 Production and the work instructions Wi07 Registration Project + Acquisition Information and Wi08 Budget Management and Contracts.


§7.5.4 Ownership of the customer
The management of documents belonging to the property of a customer is discussed in §4.2.3 Control of Documentation.

Tax is allowed to customers running production on the property already acquired. The problems concerning the management of the property of the client is described in the work instruction Wi07 Registration Project + Acquisition Information and Wi08 Budget Management and Contracts.


§7.5.5 Preservation of product
The responsibility for maintaining the used products (that includes the CAR insurance) is not claimed. If there is property in the conservation management are secured by a property insurance and all the usual measures such as fire and burglary systems, etcetera.


§7.6 Control of monitoring and measuring devices
Making cost estimates for buildings done with a regular ruler or a CAD package based on digital drawings of an architect. There is therefore no calibration required. Only in case of delivery discussions about noise problems, flatness of façades etcetera are enlisted the help of consultants who are using the equipment on quantifying problems. So advisers are responsible for the calibration of their instruments.

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