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QUALITY SYSTEM MANUAL
§6 Management of Resources

§6.1 Provision of resources
Resources are to be provided in different ways in the BETONIQ organization. We like to distinguish:
  1. BETONIQ Factories Ltd. / BETONIQ JV Administrative departments
  2. BETONIQ JV - Production
  3. BETONIQ JV - Projects

(1) BETONIQ Factories Ltd. / BETONIQ JV Administrative departments

Accommodation
The work of the employees of BETONIQ Factories Ltd. and BETONIQ JV Administrative departments (Finance & Legal Affairs, HR & Administration and Sales, consist primarily of administrative actions, meetings / phone calls, visits and inspections of buildings and building products suppliers. For Employees that often have to go outside for meetings (with developers, municipalities, consultants and others) combined with the opportunities of modern communication it is obvious to use flexible workspaces for these employees. Accommodation will be primarily used for internal meetings, administrative actions, the other administrative work and almost the entire work of the Design Department. There must obviously be sufficient parking spaces at the office building. The workstations must be comprehensive, and feature ample closet space. Some tables should be adjusted to the size of construction drawings. The offices are provided with air-conditioning.


Communication
In the work instruction Wi05 Communication parts of the communication are described. Due to the large number of calls made daily, with the increasing traffic, the office needs to have a appropriate telephone system to its disposal. The accessibility of managers is very important and should be able to communicate mobile and at home. This is achieved by providing all managers of a mobile phone. The equally important internal communication is also made possible by telephone.


Computers
The administrative work needs to be done at a high level. It is also important to be able to work quickly with the exchange of (external) data. The computers must be fast and using recent and compatible software. This is achieved through the purchase of rapid, well interchangeable hardware and software.


Documentation
In work instruction Wi03 Document Management is explained that all documents need to be scanned and that personnel themselves are responsible for filing of paper documents. Of course sufficient closets must be available. The so called ‘Safe Documents’ must be stored (like explained in Wi03 Document Management) in fire proof safes.


Office supplies
There should be sufficient office supplies of reasonable quality but not over expensive. The Secretaries are responsible to manage this.


Transportation
Since the project managers operate largely outside the office, and project meetings often are difficult to reach by public transport, managers can use company-leased cars. Depending on the activities of the company office, the employees of the business office be given a company-leased car if necessary. By car, a rider agreement is included to regulate obligations of the employee at termination of the employment. About the business use of a private car separate specific agreements can be issued.


(2) BETONIQ JV - Production

Accommodation
The work of the employees of the BETONIQ JV - Production department, consist primarily in and outside the factory building. In (or close next to) this factory hall, office rooms will be situated to do administrative work by the Factory Managers, meetings / phone calls, visits and inspections of buildings and building products suppliers. It is possible that the office space is combined with other offices of the BETONIQ JV as described above. In the factory there will be a room for the Factory Manager to overview the production. Inside the factory will also be sufficient toilets and showers with a dressing-room with lockers and a lunch-room for the production employees. The rest of the factory building will be the large production hall plus several rooms for storage and for activities like maintenance of small machines/equipment. Except from the room of the Factory Manager and the lunch-room, the factory rooms are not air-conditioned with exception of the office rooms and laboratorium. When it is economically sensible to install employee quarters so they don't have to commute BETONIQ will provide it.


Communication
In the work instruction Wi05 Communication parts of the communication are described. The communication of the Factory Manager is similar as the communication described in (1), for the other factory workers a system with low cost smartphones (with prepaid cards or with a compensation arrangement) will be installed. This to be able to reach the employees inside the factory but also to reach them when they are outside and that the employees are able to receive email.


Computers
The administrative work needs to be done at a high level. So the dedicated offices in the factory will be equipped with fast WiFi Computers will be average Laptops plus some computers for communication between the Precast Concrete Machines and Ebawe in Germany.


Documentation
In work instruction Wi03 Document Management is explained that all documents need to be scanned and that personnel themselves are responsible for filing of paper documents. Of course sufficient closets must be available. The so called ‘Safe Documents’ must be stored (like explained in Wi03 Document Management) in fire proof safes.


Office supplies
There should be sufficient office supplies of reasonable quality but not over expensive. The Assistant Production Manager is responsible to manage this.


Transportation
Managers can use company-leased cars. Other Employees have to find transportation to the factory themselves. If it is economically sensible to install company buses to transport people from down-town collection points to the factory BETONIQ will provide it.


(3) BETONIQ JV - Projects

Accommodation
The work of the employees of the BETONIQ JV - Projects departments, consist primarily outside on the project site. To be able to change clotes, use the sanitary facilities, to lunch or to have meetings, temporary accommodation will be provided as long there are no other BETONIQ buildings for that purpose available. In this temporary accommodation there will also be a permanent room for the Senior Project Manager to overview the production. The temporary project accomondations are not air-conditioned except the Project Manager room, the meeting rooms and the lunch-room. When it is economically sensible to install employee quarters so they don't have to commute BETONIQ will provide it.


Communication
In the work instruction Wi05 Communication parts of the communication are described. The communication of the Project Manager is similar as the communication described in (1), for the other project workers a system with low cost smartphones (with prepaid cards or with a compensation arrangement) will be installed. This to be able to reach the employees inside the factory but also to reach them when they are outside and that the employees are able to receive email.


Computers
The administrative work needs to be done at a high level. So the dedicated offices in the factory will be equipped with fast WiFi. Computers will be average Laptops plus some computers for security purposes.


Documentation
In work instruction Wi03 Document Management is explained that all documents need to be scanned and that personnel themselves are responsible for filing of paper documents. Of course sufficient closets must be available. The so called ‘Safe Documents’ must be stored (like explained in Wi03 Document Management) in fire proof safes.


Office supplies
There should be sufficient office supplies of reasonable quality but not over expensive. One of the Project Managers will be made responsible to manage this.


Transportation
Project Managers can use company-leased cars. Other Employees have to find transportation to the project themselves. If it is economically sensible to install company buses to transport people from down-town collection points to the projects BETONIQ will provide it.


§6.2 Personnel and training

§6.2.1 General
Only well educated staff will be employed by BETONIQ. As a result, these staff members will generally follow little training after work. Next to that, two training departments will be installed: Production Training and "Project Training". Training will be focused on the internal supervision of less experienced people from the more experienced people. Training and guidance is a standing item on the various Internal Meetings. Staff is expected to notify their superiors when there is a need for courses, seminars, etcetera. Employees will get sufficient space and means to attend to training programs. There will also be space devoted to the agenda of Internal Meetings to (possibly others) lectures on topics relevant to business. Also trainees will be used extensively. Recruitment is described in Wi09 Recruitment.

The planning and realization of training are recorded in Persons and Assignments. Also, in the BETONIQ Factories Ltd. (Annual Strategies) and all BETONIQ Entities (Annual Strategies) annual strategy reviews, the effectiveness of the training programs is assessed.


§6.2.2 Competence, awareness and training

Training
The the Board of Directors of BETONIQ Factories Ltd. and the Board of Directors of the factories assess each year (end of year interviews) and periodic (Fo05 Project Evaluations) in consultation with the employees, the various training needs of the employees in the organization. Employees must look out for training opportunities themselves to get their training tailored to the policy or market developments, or that fit the needs evidenced by the project evaluations. Literature, new trends, services, processes in the construction industry are assessed and if appropriate in an internal consultation discussed. Before attending training, seminars, etcetera permission from the management is always needed. The actual programs are registered in Persons and Assignments.


§6.3 Infrastructure
The infrastructure needed to meet the product requirements is defined in section §6.1.


§6.4 Work environment
The work environment needed to meet the product requirements is defined in section §6.1.

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